BBC Learning English

Business Etiquette 商务礼仪

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1 : One of the most ill-mannered things to do at a business meal is _______.

	order a lot of food
	smoke while the others are eating
	set up business papers on the table
	use a cell phone

2 : When you have a business meeting in the UK, you should:

	get down to business straight away
	spend an hour introducing yourselves
	avoid talking business immediately
	spend time eating and drinking and getting to know each other

Wen Jiabao shakes hands with George Bush

3 : You have a meeting with a client but are expecting a call. You should:

	make sure your cell phone is charged up and turned on
	set your cell phone ring volume to high to ensure you hear any calls
	turn your cell phone off
	tell your client you are expecting a phone call

4 : When you receive someone else’s business card you should:

	immediately put it into your back pocket
	immediately pass them your business card
	look at the card but say nothing about it
	look at the card and acknowledge it

5 : What should you do if you see someone at a business event that you have met before, but you can’t remember their name?

	ignore the person
	introduce yourself, apologise for not remembering their name but say where you met them before
	walk up to him or her and say, “Hi, mate!”
	try to find out the person’s name from others at the event and then introduce yourself.

6 : When expressing thanks to a business client who has given you a gift, you should:

	send an e-mail because it is faster and more efficient
	send a handwritten note
	call within 72 hours
	a verbal thank you is enough